iColo.io

About the Company:

iColo designs, builds, and operates state-of-the-art carrier-neutral data centers to serve a broad spectrum of clients – telecom carriers, ISPs, and peering points, IT and cloud providers, content providers, and enterprise and financial services customers. These Data Centers are highly connected hubs and provide co-location services including power, security, redundancy, space, and precision cooling to its customers. iCoIo.io is part owned by Digital Realty (DLR) (NYSE: DLR) whose global data center footprint gives customers access to the connected communities that matter to them with 305+ facilities and 50+ metros across 27 countries on six continents. To learn more about iColo.io, please visit https://www.icolo.io/ or follow us on LinkedIn and Twitter.

Watch a video about working at icolo at this link.

Job Description:

To provide technical, (preventative) maintenance, repairs, installation and customer service support in order adhere to agreed SLAs with clients and to maximise client satisfaction.

Responsibility

Task

Maintenance

Performance Indicator

Execute maintenance and repairs of buildings and equipment in order to minimise ‘downtime’

• Day-to-day surveillance of building and equipment
• Support maintenance and repairs on buildings and equipment (e.g. generators / cooling) as scheduled by the Facility (team) manager
• Document all maintenance and repairs made on buildings and equipment in a timely fashion
• Co-monitor and co-direct repairs and maintenance executed by external employees and document the results
• Monitor equipment and installations to ensure adherence to safety standards
• Co-provide input on power usage and for capacity planning
• Act as a first point of contact for ESC for technical requests
• Acts as first line of response on alarms and handle or escalate alarms according to guidelines
• Participate in the full continuous (24x7) call-out team

 

Responsibility

Task

Customer Implementation

Performance Indicator

Execute physical customer implementation process

• Under the co-ordination of the Customer Implementation Manager, co-install or co-supervise installation of customer equipment in the data centre and keep a complete record of the process and results

 

Responsibility

Customer Service delivery

Task

Performance Indicator

Provide service delivery of Value Added Services (VAS)

• Co-perform actual customer services as indicated in the client contract

Experience, Knowledge and Expertise:

• Bsc in an engineering related field such as Mechanical Engineering and Electrical Engineering
• Qualified electrician certificate is a distinct advantage
• 4+ years' experience as a technician in an electrical or industrial environment (e.g. full continuous factory)
• Knowledge of data centres is a distinct advantage
• Fluent in English
• Accurate and eye for detail
• Client-focussed
• Good communication skills
• Good administrative skills
• Good decision-making skills
• Flexible working manner
• Stress-resilient