iColo.io

Responsibility

Task

Maintenance

Performance Indicator

Execute maintenance and repairs of buildings and equipment in order to minimise ‘downtime’

• Day-to-day surveillance of building and equipment
• Support maintenance and repairs on buildings and equipment (e.g. generators / cooling) as scheduled by the Facility (team) manager
• Document all maintenance and repairs made on buildings and equipment in a timely fashion
• Co-monitor and co-direct repairs and maintenance executed by external employees and document the results
• Monitor equipment and installations to ensure adherence to safety standards
• Co-provide input on power usage and for capacity planning
• Act as a first point of contact for ESC for technical requests
• Acts as first line of response on alarms and handle or escalate alarms according to guidelines
• Participate in the full continuous (24x7) call-out team

Responsibility

Task

Customer Implementation

Performance Indicator

Execute physical customer implementation process

• Under the co-ordination of the Customer Implementation Manager, co-install or co-supervise installation of customer equipment in the data centre and keep a complete record of the process and results

Provide service delivery of Value Added Services (VAS)

• Co-perform actual customer services as indicated in the client contract